Veterinarian FAQs

How do I refer a patient to VERC?

Please fill out the patient referral form and fax to 808-735-7736, along with pertinent medical history, radiographs and blood work. For stable patients, the client should call to schedule an appointment. For emergency transfers, please call to notify us of the patient’s condition and estimated arrival time. This is not required but will help us prepare for the patient and meet its specific needs as quickly as possible upon arrival. We also welcome you to contact our specialists or emergency doctors via phone prior to any referral to discuss the case. Telephone consultations will be provided to veterinarians free of charge.

How does a veterinary specialist work with the family veterinarian?

We see ourselves as an extension of the family veterinarian and strive to keep the referring veterinarian informed through timely written and verbal updates. Once the patient is under our care, we will confer with you regularly until the patient is recovered and can be transferred back to your care. At that time, we will transfer updated medical records and radiographs. After a patient has been discharged from the hospital, we will be available to help you with any questions or concerns you have during the follow-up period.

How do you communicate with me when my patient is under your care?

After the initial consultation, if we need further medical history in order to help us make a diagnosis, we will call you for a consultation. Whenever possible, we will contact you to discuss our initial findings and plan. A letter will be sent to you via fax with information regarding the working diagnosis and proposed treatment of your patient. After your patient undergoes a procedure, we follow-up with you once more with a letter outlining how the procedure went and the recommended discharge instructions for a complete recovery. Results of any laboratory tests performed will be forwarded to you. You are welcome to contact us at any time to request an update on your patient or to discuss the case.

How do the emergency and specialty services work together?

Our specialty and emergency teams work very closely to ensure seamless patient care. If your patient requires overnight care after a specialty procedure, we automatically transfer that patient to our emergency team. In the case of an emergency, a patient will automatically be referred to the appropriate specialty team for further care, if indicated and, most often, with the permission of the family veterinarian.

If my patient comes in overnight for an emergency, can you transfer that patient to my care in the morning?specialty veterinary care hawaii

When an overnight emergency case is admitted to VERC overnight and will require ongoing hospitalization, the attending veterinarian will contact you in the morning to discuss the patient’s condition and determine a plan for ongoing care. At times, our emergency veterinarian may recommend transfer to a specialist for further care and evaluation if warranted by the patient’s condition. In such case, you will be consulted first to request authorization to transfer the patient to the appropriate specialty team. You may choose to transfer the patient back to your own care if you see fit. We will always honor your decision. Patients that stay at VERC for weekday hospitalization must be transferred to a specialty service as our policy is that each hospitalized patient must be assigned to a doctor that is physically present at all times.

Other questions?

Please contact our expert veterinary staff at 808-735-7735 with any other questions.