Veterinarian Referral Policy

We accept patients 24 hours a day, 365 days a year.

Referrals for emergencies or specialty cases are not required; however, we always prefer and recommend that clients first consult with their family veterinarian in order to receive initial guidance.

When you feel one of your patients may benefit from a visit to our specialty team, please fill out our patient referral form and fax it back to us at 808-735-7736, along with pertinent medical history, radiographs and blood work. For stable patients, the client should call to schedule an appointment. For emergency transfers, please call to notify us of the patient’s condition and estimated arrival time. This is not required but will help us prepare for the patient and meet its specific needs as quickly as possible upon arrival. We also welcome you to contact our specialists via phone prior to any referral to discuss the case. Telephone consultations will be provided to veterinarians free of charge.

We see ourselves as an extension of the family veterinarian and strive to keep the referring veterinarian informed through timely written and verbal updates. Once the patient is under our care, we will confer with you regularly until the patient is recovered and can be transferred back to your care. At that time, we will transfer updated medical records and radiographs.

Our specialty and emergency teams work very closely to ensure seamless patient care. If your patient requires overnight care after a specialty procedure, we automatically transfer that patient to our emergency team. At times, our emergency veterinarian may recommend transfer to a specialist for further care and evaluation after being seen by the emergency service. In such case, the referring veterinarian will be consulted first to request authorization to transfer the patient to the appropriate specialty team. The referring veterinarian may choose to transfer the patient back to his/her own care if they see fit.